Change of Mind Returns
We may offer an exchange or refund if:
1. The item is returned within 14 days of purchase.
2. It is unused, in original sealed packaging with tags, manuals, and accessories included.
3. A valid invoice is provided.
4. A 20% restocking fee may apply.
Exclusions apply—refer to the list below.
Other Returns
A refund may be available if the product:
· Is faulty or not of acceptable quality.
· Does not match its description or intended purpose.
Our team will assess returned items to determine if a refund, repair, or replacement is applicable under Australian Consumer Law. Customers are responsible for return shipping costs.
Exchanges
To qualify for an exchange, items must be:
· Returned within 14 days in saleable condition.
· Unused, with original packaging, tags, and accessories.
· Accompanied by a valid invoice.
If conditions are not met, a 20% restocking fee may apply. Customers bear return shipping costs.
Excluded Items
Refunds and exchanges are not available for:
· Special order items.
· AZL Gift Cards.
Damaged or Faulty Goods
· Inspect items upon receipt.
· Report any damage immediately via nsw@azl.com.au.
Warranty Claims
To file a warranty claim:
· Provide proof of purchase.
· Cover all return shipping costs.
· Ensure the product has not been misused, modified, or repaired by unauthorized parties.
Under Australian Consumer Law, major failures qualify for a replacement or refund. Repairs or replacements are provided for non-major failures.
Warranty Exclusions
Warranty does not cover:
· Misuse, unauthorized repairs, or failure to follow product instructions.
· Accidental damage, environmental factors, or normal wear and tear.
· Calibration issues.
· Freight costs related to warranty claims.
Shipping Costs
Customers are responsible for return shipping costs unless otherwise agreed.
For further inquiries, contact us via phone or email. Thank you for choosing AZL.